Customer Experience And Aluminium Garden Furniture

Customer Experience And Aluminium Garden Furniture

One of an occasional series of case histories that we publish on our blog to demonstrate how we work with clients with particular needs that are not easily satisfied by a cursory glance at the website.  Sometimes people just want to hear a voice on the phone to help them navigate through the wide choice of metal outdoor furniture available.

The Brief:

The G Family suddenly found their family growing rapidly.  They had had the good fortune to have 5 grandchildren in as many years and could see a time when it was going to be difficult to fit everyone round their existing aluminium garden table for one of their regular get-togethers.  Their wooden table was beginning to fall apart and they wanted something new.  Looking ahead, they were also aware that in years to come, they wouldn’t want patio furniture that would need much looking after.  They needed to invest in good quality low maintenance metal patio furniture now.

The Solution:

We suggested that the family look at our cast aluminium furniture range.  This patio furniture needs no maintenance, and is quite easy to move around.  It comes with a 12 year guarantee as an indicator of our confidence in its durability.  We thought they would be best suited by the large Rhodes extending rectangular aluminium garden set.  It seats 10-12 guests and comes with 10 outdoor metal stacking chairs with seat pads.

The Verdict:

The G family decided that they would be better spending their money on extra garden chairs, than on more expensive high back cushions, so they were happy with the seat pads included in this bundle.  They went on to purchase 2 extra patio chairs and took delivery just in time for the school summer holidays.