01582 840 717

Mon-Fri 9:30-5:30

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Free UK Delivery

Delivery

Delivery FAQ's

Unfortunately not. Please contact us if you require a garden furniture delivery at the weekend, as there will be a surcharge.
Our standard delivery timescale is within approx. 14 days from when the patio furniture order is received. If you need a quicker delivery service just contact us, but there may be a surcharge.
Free Delivery: Outside Edge is prepared to give nearly all of our clients free delivery, Monday-Friday. During the payment process you will be prompted to accept a delivery surcharge if you are in the following areas; Highlands and Islands of Scotland, Isle of Wight, Channel Islands, and Northern Ireland - England and Wales qualify for free delivery, but this will be within 7 days from payment. If this is unclear, please telephone us on 08450 737 136 and/or email sales@outsideedgegardenfurniture.co.uk. N.B. All orders below £100 will attract a surcharge of £8.95.
Unfortunately we cannot unpack your outdoor furniture or remove any packaging.
We will advise you by email or telephone to book an agreeable delivery day. We can offer our clients a two-hour delivery time slot and even call the customer when we are an hour away. We can also deliver to a friend, relative or neighbour but a signature must be obtained at the point of delivery.
A Saturday delivery attracts a surcharge of £100 and on a Sunday the extra cost to you would be £150. This is for items over that cost over £200. If the order value is under £200, the delivery surcharge would be £20 on a Saturday but not available on a Sunday. Collection of orders from our furniture warehouse can be arranged at any time but by appointment only.
Please telephone us on 0044 1582 840 717 or email sales@outsideedgegardenfurniture.co.uk for a transport quote to anywhere on Earth. We will need your full address with the postal code and of course the patio furniture that you are interested in. We usually provide the freight quote within 24hrs.
We will of course re-deliver or advise where the products are but we take no financial liability for any loss or damage due to late delivery of any goods ordered.
In the event of a delivery delay, we cannot refund payments for bespoke products that have either been manufactured or imported on your behalf.
We cannot be responsible for the cost of the return of any goods which do not fit the intended place for the garden furniture or accessories, the measuring of any space is the responsibility of the customer. But you may return goods at your own expense, please see returns policy below.
Most of our garden products are assembled in the factory except the following products which require self assembly by the customer: all aluminium or steel garden tables, all woven rattan tables, metal benches, metal sun loungers, bistro tables, bistros chairs, parasols and umbrella bases, garden swing chairs, hammocks, all wooden tables, all plastic tables.
Although we often deliver our garden furniture to the desired ‘resting place’, we reserve the right to deliver patio furniture to the customer’s front door and this is at the discretion of the delivery driver.
We will call you if say we are caught in traffic - we usually provide delivery time estimations but we take no responsibility for late or early attempted deliveries caused by circumstances beyond our control.
You must inform us if you cannot be in for an arranged delivery. If a pre-arranged failed delivery is as a result of the customer or agent not attending a property then a re-delivery charge of up to £100 will be applicable and a re-stocking charge of £150 will be applicable in the event of an order cancellation (if a delivery date has been confirmed and then the property is unattended).
Your order must be paid for before the delivery day, unless otherwise arranged. All goods remain the property of Outside Edge until payment is received in full
99% of the time we deliver everything at once, but if the customer orders several products we reserve the right to deliver the complete order at the longest stated delivery date estimate or in various stages.
Please advise if there could be problems getting to your property, so we use the appropriate vehicle. We must be notified of any possible problems with access to the delivery address, e.g. narrow lanes, private gated roads etc. , failure to do so will result in a re-delivery charge of £100 GBP in England Wales (Scotland and Channel Islands £200).
No, packaging disposal is the responsibility of the customer and will not be removed by the delivery driver.
If you have received an item that you no longer require, you can send it back to us at your cost. We must be informed within 14 days of your receipt of the order. Call us if you want us arrange for a collection. You then have 14 days to return the item to us, after this time period we will not be able to issue you with a refund. Once we have received the item(s) back, we will inspect it to ensure that the item is not damaged and when we are happy that the product is re-saleable we will issue a refund to the value of the product less the delivery and collection fee. Please note that all products returned must be returned in their original packaging and be unused. If a collection by us is required for unused and undamaged goods there will be a charge – this would be agreed between both parties but the collection charge will be a minimum of £20 GBP for items up to 40kg and up to £200 GBP for items weighing over 40kg.
In the unlikely event you receive a damaged product(s), we must be informed within 48 hours of receipt of the goods. We always require photographic evidence to be provided via email to customerservices@outsideedgegardenfurniture.co.uk. We reserve the right to provide replacement parts(s) or where this is not possible a complete replacement for a damaged product. Please note that a collection cannot be arranged without a customer signature. This will be arranged at your convenience. You may, on occasion, be asked to dispose of the garden furniture. Free collection and replacement of damaged goods is between Monday and Friday, a Saturday collection would incur a charge.
This depends on the reason for the return. If a product is incorrect, faulty or damaged we will cover the costs of the return and the cost of delivering a replacement. If the garden furniture is unwanted, then we will not cover the cost of the return and it is up to you to return the product to us in re-saleable condition. If you want us to collect there would be a charge. Once we have received the unwanted item back, we will inspect the product to ensure it is not damaged and then issue a refund for the value of the product minus delivery/collection costs.
Kensington Garden Furniture Ltd T/AS Outside Edge Garden Furniture Unit 2, Rignals Ind Est. Galleywood Essex CM2 8RF
A refund to your Credit / Debit card takes between 3 / 5 working days after the refund has been approved.