All Kensington Deluxe rattan furniture has a guarantee for a period of 10 years from the date of full payment against any structural defect resulting from faulty materials or workmanship of the cast aluminium or tubular metal parts, this does not include normal wear and tear (any powder coating or paintwork is guaranteed for 1 year).
All Kensington Club rattan and Malmo wicker furniture carries a 3 year manufacturers’ structural warranty. Please note that shaking (small cracks) in wood outdoor furniture is normal and is not a structural fault. The colour of plastic and wooden furniture is affected eventually by UV rays and is not covered by our guarantee.
All other products e.g. pavilions. gazebos, parasols, bases, covers, bbqs, garden lighting, cushions are guaranteed for 1 year against any structural fault. This excludes colour change. All of our guarantees do not cover any of our garden products used in a contract environment (non-domestic), i.e. in hotels, bars, hostelries, inns, taverns, restaurants, holiday lets, rented accommodation, campsites etc.
After 28 days from purchase, it is the responsibility (this includes both cost and effort) of the customer to return and collect any goods to the address below the in the event of a guarantee claim. In the event of any claim the customer must provide proof of purchase in the form of the original sales invoice or the payment method.
Unit 2, Rignals Lane Ind. Est.
Our guarantees are only applicable to private individuals who purchased goods for domestic use. Where the goods are used other than for domestic purposes, including without limitation, communal use and/or commercial use, our guarantees will not apply. Our guarantees shall not apply to persons acquiring goods second hand or at auction.
Our structural guarantee does not include cover against moving parts (mechanisms, castors, drawers, upholstery) which can deteriorate with use. These parts are guaranteed for 1 year against failure during normal domestic use.
Free items carry a limited 3 month warranty only. This does not affect your statutory rights.
Product Use & Care Advice
All parasols, pavilions and sunshades must be correctly secured before use. Also these garden products should never be left up in windy or inclement weather conditions, www.outsideedgegardenfurniture.co.uk. cannot be held responsible for damage caused by such conditions. These products are not covered by our guarantee if damaged because of incorrect fixing or bad weather.
Any parasol that is returned will be sent to the manufacturer for a cause of damage assessment, if the cause of damage is in dispute.
Seat Cushions – Scatter Cushions
Please note these items are not waterproof and although they can be stored in cushion boxes they cannot be stored indefinitely in the cushion boxes and must be aired and periodically checked to confirm they are in satisfactory condition.
Rattan furniture whether natural or synthetic is hand woven with fibre strands. Occasionally there may be strand ends that appear whilst rattan furniture is in use. This is not a fault and can be easily rectified by reworking the strand so that the end is tucked back within the frame or weave. If this problem persists please email your comments and a photograph to sales@ outsideedgegardenfurniture.co.uk and we will be able to help.
Painted cast aluminium, if scratched or chipped should be touched up in with hammerite paint to prevent oxidisation – aluminium cannot rust but a white oxide will form – if this is not repaired the oxide will spread under the powder coating which will eventually cause flaking.
All cushions are supplied with a one year manufacturer’s guarantee as standard. www.outsideedgegardenfurniture.co.uk can not be held responsible for cushion fabrics and filings which have been damaged or marked by being left outside in wet conditions or stored incorrectly.
Whilst our cushion boxes are the perfect way of storing your cushions, and can be used with the weatherproof cover, we do not recommend that cushions or any fabric items be left indefinitely in the boxes in outside areas.
To preserve the quality and integrity of cushions/fabric items we do recommend that they are periodically taken out and aired, also that when experiencing extremes of temperature, that your cushions/fabric items are stored in a warm, dry, ventilated area.