All Kensington Deluxe Rattan furniture and aluminium patio furniture is guaranteed for a period of 10 years from the date of full payment against any structural defect resulting from faulty materials or workmanship of the cast aluminium or tubular metal parts, this does not include normal wear and tear (any powder coating or paintwork is guaranteed for 1 year).
All Kensington Club Rattan and Malmo Rattan furniture carry a 3 year manufacturers’ structural warranty except for moving parts (mechanisms, castors drawers).
Please note that shaking (small cracks) in wood outdoor furniture is normal and is not a structural fault.
The colour of plastic and wooden furniture is affected eventually by UV rays and is not covered by our guarantee.
All other products e.g. pavilions. gazebos, parasols, bases, covers, bbqs, garden lighting, cushions are guaranteed for 1 year against any structural fault. This excludes colour change.
All of our guarantees do not cover any of our garden products used in a contract environment (non-domestic), i.e. in hotels, bars, hostelries, inns, taverns, restaurants, holiday lets, rented accommodation, campsites etc.
After 28 days from purchase, it is the responsibility (this includes both cost and effort) of the customer to return and collect any goods to the address below the in the event of a guarantee claim. In the event of any claim the customer must provide proof of purchase in the form of the original sales invoice or the payment method.
Kensington Garden Furniture Ltd t/as www.outsideedgegardenfurniture.co.uk
Unit 2, Rignals Lane Ind. Est.
Our guarantees are only applicable to private individuals who purchased goods for domestic use. Where the goods are used other than for domestic purposes, including without limitation, communal use and/or commercial use, our guarantees will not apply. Our guarantees shall not apply to persons acquiring goods second hand or at auction.
Our 10 year structural guarantee does not include cover against moving parts (mechanisms, castors, drawers, upholstery) which can deteriorate with use. These parts are guaranteed for 1 year against failure during normal domestic use.
Free items carry a limited 3 month warranty only. This does not affect your statutory rights.